Frequently Asked Questions

Shipping and Fulfillment

When will my order ship?

Please check the shipping message for the item you are placing an order for. Most orders ship the same day or next business day, any expedited orders placed after 12pm PST will not ship until the following business day, for some items such as custom jerseys or drop ship items there is additional processing time. There is usually 1 or 2 days additional processing time for orders going to APO/FPO/DPO or US territories.

How do you ship orders?

All orders are shipped Via UPS and The United States Postal Service. All orders within the US will have the ability to track to their destination.

Do you ship to APO/FPO/DPO?

Yes. The USPS is the only carrier who delivers to these addresses so all orders will ship via Priority Mail regardless of shipping method chosen.

Do you ship to US TERRITORIES (Puerto Rico, Guam, etc.)?

Yes. We use USPS to ship to US Territories and all orders to these addresses will ship via Priority Mail regardless of shipping method chosen.

International Orders

Do you take international orders?

Yes. We have partnered with FedEx Cross Border, a 3rd party fulfillment provider to ship International Orders.

What is FedEx Cross Border

FedEx Cross Border is one of the leading 3rd party international fulfillment solutions. For more information on them and their services please visit the FedEx Cross Border Website.

How does the international Checkout process work?

In your shopping cart you will have the option to proceed with International Checkout. If you are an international user, you must use this option. You will be directed through the FedEx Cross Border process. Once complete, FedEx Cross Border Checkout will place an order with us on your behalf. We will ship your products to their warehouse, where they will inspect the order and shipping to you.

What is your return policy?

Please review our return policy page for complete details on important exclusions and requirements.

Other Questions

How do I update my password?

To update your password, go to the My Account page and enter the new password in the "Password" and "Confirm Password" fields and then click the "Update" button that is located below the Billing Address field.

I have a coupon code but it is not working, what should I do?

Please contact our Customer Service Team and they will able to assist you.

I don’t see a product I want can you help me find it?

Yes. Please contact our Customer Service Team and we would be happy to assist in finding products, product information or placing an order

I forgot my log in and/or password, what should I do?


Please visit the registration page and click the forgotten password link. If you encounter issues with the forgotten password process, please contact Customer Service.

I am having an issue using the website who can I talk to?

You can contact our Customer Service Team with any issues you are having with the website, or an order you placed with us. Customer Service representative are available to help you Monday through Friday, 9 AM to 6 PM PST and can be reached by phone at 1-510-257-5991 or by email at

Please do not contact the Team Store at Oracle Arena with issues about online orders. The staff at the Arena will not be able to help resolve online order issues.

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